The Department admits patients 24 hours a day (including public holidays). Emergency cases are given immediate attention by medical staff.
Patients who are referred by consultants or family physicians are advised to register themselves at the admissions office a day or two in advance and indicate accommodation preference to ensure availability and avoid unnecessary delays.
Medico-legal cases can be admitted to the Hospital. It is mandatory for the police to be informed of these admissions.
Patients can register at the Admission counter. A deposit is required.
Patients are advised to review information on bed/room charges before deciding on their preferred accommodation. It is best to decide on the bed/room choice during admission as transfer to another class later may require time.
If the preferred class is unavailable, the Hospital offers patients the next best available option and transfers the patient once there is a vacancy. Please note that all charges, with the exception of pharmacy (medication), vary with the admission class.
In cases when a patient requests a transfer from a lower to a higher class, additional charges are added at higher class rates for all services rendered from the day of admission. The Hospital does not normally allow a transfer from a higher to lower class unless there is a request for the lower class during admission.
Patients are advised to discuss approximate treatments costs with their consultant prior to admission.
At time of admission, the patient or accompanying individual will have to sign a consent form. Before surgery, the consent form must be signed by the patient or next of kin. For patients below 18, the form must be signed by a parent or guardian.
Patients are advised to carefully read and understand the details of the forms before signing them. Please ask the consultant or Hospital staff explain and clarify any doubts.
Patients can bring a mobile phone but are responsible for its safe custody. Patients are advised to be sensitive to the needs of other patients when using their mobile phones.
The Hospital cannot assume responsibility for loss or damage to valuables, clothing or other personal items during a patients' stay. Patients are strongly advised to leave valuables at home or arrange for them to be sent home. Spectacles, contact lenses, hearing aids and dentures should be kept in protective containers in the patient's room when not used.
Only female relatives are allowed in the Labour Ward Waiting Room until delivery.
Patients are advised to eat only food served by the Food and Nutrition Services department. Meals are prepared based on the diet recommended by the physician.
Patients can ring the Nutrition Services Hotline at extension 23777857 to report any food allergies, eating difficulties or any other food concerns. If necessary, the attending physician can request nutrition education services from the Hospital's registered dietician.
Although the standard menu is non-vegetarian, the Hospital can provide vegetarian and vegan (including Jain) meals. The Hospital kitchen also can provide meals for attendants or guardians. Patients can place their request through the ward nurse. Separate charges are levied for this service.
Patients are provided with nursing care based on their needs. Patients requiring the care of a private nurse should contact the Sister-In-Charge. This service is available at an additional charge. The Hospital does not encourage patients to engage this service unless special needs make it absolutely essential.
Before discharge, patients are advised to provide correct and complete details for birth certificate processing. An error could mean several avoidable trips to the Municipal office. Birth certificates can be collected from the local Municipality by producing the Hospital discharge card.
Wards: 1600 - 1900hrs
Intensive Care Unit: 1600 - 1800hrs
"A" Deluxe: 2 passes
"A" and Economy: 1 pass
Children below 12 years of age are not allowed as visitors. An exception is made for siblings of newborns.
Patients are requested to ensure their friends, relatives and well wishers observe the Hospital's visiting hours.
Consultants decide when a patient is ready to be discharged. Discharge normally occurs during working hours and is completed before noon, when possible, to avoid extra day charges. Before leaving the Hospital, patients should ensure:
Follow-up visits and treatment are normally administered at the outpatient department or the consultant's room.
For the patient's ease, the Hospital has a home collection service for all blood and urine tests. Trained staff collect samples in the privacy and comfort of a patient's home and deliver these reports. For further details, please contact:
Patient Relation Officer
Aga Hall
Nesbit Road, Mazagaon
Mumbai-400 010
INDIA
Telephone: +91 22 23777800/900, 23777934
Fax: +91 22 23743820
E-mail: Send a message
The Hospital welcomes suggestions. Patients may raise issues and concerns at any point during their stay. The Patient Relations Officer may contact patients from time to time during their stay or at discharge.
A deposit of Rs. 40,000, 30,000 and 10,000 is payable on admission in the single occupancy, twin occupancy and economy rooms, respectively. In cases of emergency, a partial deposit is acceptable with the remaining amount disbursed within 24 hours of admission.
The Hospital presents a medical bill every third day of stay. All patients (except corporate clients and those under an insurance scheme guaranteeing cashless service) are expected to make payment on the same day. During discharge, patients are presented with a final bill (less deposit amount) and expected to disburse any outstanding amount. Patients are advised to credit their account with any unused medicines. For billing queries, please contact:
Assistant Finance Officer
Billing Department
Aga Hall
Nesbit Road, Mazagaon
Mumbai-400 010
INDIA
Telephone: +92 22 2375 4343/42, 2375 4422, 2372 2139/40/41
Fax: +92 22 2374 3820
E-mail: Send a message
An initial deposit is payable at admission. Exceptions are made in emergency cases when admission may be allowed on partial deposit. The balance must be arranged within 12 hours of admission.
Certain companies have credit arrangements with the Hospital. Depending on the employer's policy, employees may be required to bring a letter of undertaking clearly indicating the recommended ward facilities. In cases of emergency, the letter can be submitted the following day.
Patients with medical insurance policies should seek assistance from Hospital staff on admission procedures. Emergency patients are admitted with TPA-issued identity cards. However, a letter of authority should be presented to the Hospital within 24 hours specifying the patients' credit limit.
The Hospital accepts cash or credit cards (Mastercard or Visa). Cheques are not accepted.
The Hospital's Health Card Scheme enables patients to access diagnostic and most out-patient services, at a 20 percent discount. There are two health cards, both valid for a year:
The Hospital arranges for an ambulance upon request. Please contact the Admission Counter for information.
Visitors are requested to park on the Hospital grounds without blocking staff parking areas and the Hospital entrance.
The Hospital morgue is available free of charge for a 24 hours a day. For details contact the Admission Counter.
For any medical/non-medical questions or clarifications, please contact the Patient Relations Officer on the ground floor.
Patient Relations Officer/Receptionist/Sister-In-Charge of ward
The Prince Aly Khan Hospital, Mumbai
Aga Hall
Nesbit Road, Mazagaon
Mumbai-400 010
INDIA
Telephone: +91 22 23777800/900
Fax: +91 22 23743820
E-mail: Send a message
International Patient Centre
The Hospital understands that seeking medical treatment in a foreign
country can be overwhelming. It therefore tries to make patient
stays as comfortable and smooth as possible.
The Hospital's International Patient Centre provides comprehensive services to assist referring physicians and international patients requiring consultation, a second opinion or treatment.
Services offered include:
For more information or inquiries:
International Patient Centre
Prince Aly Khan Hospital
Aga Hall
Nesbit Road, Mazagaon
Mumbai-400 010
INDIA
Telephone: +91 22 23777800/900, 23777918
Fax: +91 22 23743820
E-mail: Send a message